DELIVERY POLICY
UK Delivery:
All orders to a UK address are sent via First Class or Tracked 48 Royal Mail postage, depending on the item ordered (find details in the individual product listings page). Orders with Tracked 48 postage will receive a tracking number upon dispatch.
Please allow at least 2 working days for UK orders to arrive once dispatched.
International Delivery:
All orders to addresses outside of the UK are sent via International Tracked Royal Mail postage. International customers will receive a tracking number upon dispatch.
For orders outside the UK, deliveries may be subject to additional fees upon arrival into the destination country. These may include handling/customs fees and/or import tax set out by the destination country. This is the customer's responsibility to pay any additional incurred fees. Delays due to the payment of these fees is the responsibility of the customer and postal service.
Please allow at least 21 working days for international orders to arrive, once dispatched.
All Orders:
We aim to send all orders within a week of the order confirmation.
Please note that we are a small team based in a rural island location and, as such, postage may be delayed due to unforeseen circumstances or during busy periods (eg Christmas or new product launches).
RETURNS POLICY
Returns:
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
We really hope you love your product, however if an item needs to be returned or if you are not entirely happy, please email us on ourlifeonskye@gmail.com to start a return. We will need your order number, name and the email address that was used to place the order and the reason for the return.
To be eligible for a return, your item must be in the same condition that you received it, unused & in its original packaging. You'll also need to provide the proof of purchase.
If your return is accepted, we’ll get in touch as soon as possible with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You are responsible for the return postage costs.
Damaged Items:
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.
Custom items cannot be returned. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items.
Exchanges:
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds:
We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method via Squarespace within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If your return is accepted, we will refund the price of the products in full. Unfortunately, we cannot cover the cost of return postage.
If more than 15 business days have passed since we’ve approved your return, please contact us at ourlifeonskye@gmail.com.
Cancellations:
If you made a mistake on your order or simply wish to cancel, please email us as soon as possible on ourlifeonskye@gmail.com and we can then cancel your order prior to dispatch. Please provide your order number and full name so we may process this in a timely manner.